Contact Us
Questions about an order, a return, or one of our cases? Here's how to reach us and what to expect.
Customer Support
Email: support@steelvibe.design
Phone: +1 251-366-4689
We aim to respond to all inquiries within 24–48 business hours. Email is usually faster than phone.
Business & Returns Address
Steelvibe
11535 Creek Ln, Mobile, Alabama 36608, United States
This is both our business address and the address returns are sent to. Please contact our support team before sending a return so we can provide instructions and match the parcel to your order. Full details on our Return & Refund Policy page.
Customer Support Hours
- Monday to Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 3:00 PM (EST)
- Sunday: Closed
Messages sent outside these hours are answered on the next business day.
Contacting Us About an Order
Include these details and we can usually resolve things in a single reply:
- Your full name
- Order number
- The email address used for the purchase
- A short description of the issue — and photos, if an item arrived damaged or defective
Quick Answers
- Where is my order? You'll receive a confirmation email with tracking once it ships. Handling takes 2–3 business days, transit 5–7.
- I want to return something. Email us first. 30 days from delivery, item new and unused, in original packaging.
- My case arrived damaged. Send photos and your order number — we'll arrange a replacement or refund and cover return shipping.
- Do you ship internationally? Not at present. We ship within the United States only.
More detail on our FAQs page.
Wholesale & Partnerships
For wholesale or collaboration enquiries, email us with details of what you have in mind and we'll come back to you.